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On Demand and On Site Technical Support Packages
TSOD-30MIN
TS5CP
TS10CP
TS20CP
TSS5CP
TSS10CP
TSS20CP
TSG10CP2
TSG20CP5
TSG30CP10
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On Demand and On Site Technical Support Packages
Click here for information on AWI's guaranteed response time packaged services!
TSOD-30MIN
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TECHNICAL SERVICES, 30 Minutes of On Demand Remote Tech Support. This includes the following:
- Access Monday - Friday, 8AM - 5PM
- Remote Support via Telephone and/or Remote Internet Access, On-line Meeting
- 30 Minute Incident Minimum
- 30 Day Warranty Provided for Work Done by AWI
- AWI is Not Responsible for Manufacturer Defest in Hardware or Software.
(This Item is Non-Refundable)
TS5CP
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TECHNICAL SERVICES, Tech Support Services 5 Hour Call Package, Annual Agreement. This includes the following:
- Access Monday - Friday, 8AM - 5PM
- Remote Support via Telephone and/or Remote Internet Access, On-line Meeting
- 15 Minute Incident Minimum
- 2 Hour Response Time Guarantee
- 30 Day Warranty Provided for Work Done by AWI.
- AWI is Not Responsible for Manufacturer Defect in Hardware or Software.
(This Item is Non-Refundable)
TS10CP
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for price
TECHNICAL SERVICES, Tech Support Services 10 Hour Call Package, Annual Agreement. This includes the following:
- Access Monday - Friday, 8AM - 5PM
- Remote Support via Telephone and/or Remote Internet Access, On-line Meeting
- 15 Minute Incident Minimum
- 2 Hour Response Time Guarantee
- 30 Day Warranty Provided for Work Done by AWI.
- AWI is Not Responsible for Manufacturer Defects in Hardware or Software.
(This Item is Non-Refundable)
TS20CP
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TECHNICAL SERVICES, Tech Support Services 20 Hour Call Package, Annual Agreement. This includes the following: - Access Monday - Friday, 8AM - 5PM - Remote Support via Telephone and/or Remote Internet Access, On-line Meeting - 15 Minute Incident Minimum - 2 Hour Response Time Guarantee - 30 Day Warranty Provided for Work Done by AWI. - AWI is Not Responsible for Manufacturer Defest in Hardware or Software. (This Item is Non-Refundable)
TSS5CP
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TECHNICAL SERVICES, Silver Support, 5 Hour Call Pack, Monday - Friday 8AM - 5PM (2 Hour Response Time Guarantee), 15 Minute Incident Minimum. 5PM - 8AM Call Back Service, Additional 10% Discount on Services w/1 Year. Next Day On-Site Support Guarantee for Mission Critical Issues. (On Site Support, Transit Time, & Travel Expenses to be Invoiced). 30 Day Warranty Provided for Work Done by AWI. AWI is Not Responsible for Manufacturer Defects in the Hardware or Software. (This Item Is NON Refundable).
TSS10CP
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TECHNICAL SERVICES, Silver Support, 10 Hour Call Pack, 365 Days a Year, Monday - Friday 8AM - 5PM (2 Hour Response Time Guarantee), 15 Minute Incident Minimum. 5PM - 8AM Call Back Service, Additional 10% Discount on Services w/1 Year. Next Day On-Site Support Guarantee for Mission Critical Issues. (On Site Support, Transit Time, & Travel Expenses to be Invoiced). 30 Day Warranty Provided for Work Done by AWI. AWI is Not Responsible for Manufacturer Defects in the Hardware or Software. (This Item Is NON Refundable).
TSS20CP
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TECHNICAL SERVICES, Silver Support, 20 Hour Call Pack, 365 Days a Year, Monday - Friday 8AM - 5PM (2 Hour Response Time Guarantee), 15 Minute Incident Minimum. 5PM - 8AM Call Back Service, Additional 10% Discount on Services w/1 Year. Next Day On-Site Support Guarantee for Mission Critical Issues. (On Site Support, Transit Time, & Travel Expenses to be Invoiced). 30 Day Warranty Provided for Work Done by AWI. AWI is Not Responsible for Manufacturer Defects in the Hardware or Software. (This Item Is NON Refundable).
TSG10CP2
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TECHNICAL SERVICES, Gold Support Package, 10 Hour Package of Phone, Dial-Up and Internet Support 24x7x365 (2 Hour Response Time Guarantee), 2 Guaranteed Next Day On-site Support Days, (Time & Travel Expenses to be Invoiced), 5PM - 8AM Call Back Service, Additional 10% Discount on Additional Services. 30 Day Warranty Provided for Work Done by AWI. AWI is Not Responsible for Manufacturer Defects in the Hardware or Software. (This Item Is NON Refundable).
TSG20CP5
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TECHNICAL SERVICES, Gold Support Package, 20 Hour Package of Phone, Dial-Up and Internet Support 24x7x365 (2 Hour Response Time Guarantee), 5 Guaranteed Next Day On-site Support Days, (Time & Travel Expenses to be Invoiced), 5PM - 8AM Call Back Service, Additional 10% Discount on Additional Services. 30 Day Warranty Provided for Work Done by AWI. AWI is Not Responsible for Manufacturer Defects in the Hardware or Software. (This Item Is NON Refundable).
TSG30CP10
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TECHNICAL SERVICES, Gold Support Package, 30 Hour Package of Phone, Dial-Up and Internet Support 24x7x365 (2 Hour Response Time Guarantee), 10 Guaranteed Next Day On-site Support Days, (Time & Travel Expenses to be Invoiced), 5PM - 8AM Call Back Service, Additional 10% Discount on Additional Services. 30 Day Warranty Provided for Work Done by AWI. AWI is Not Responsible for Manufacturer Defects in the Hardware or Software. (This Item Is NON Refundable).
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